FriesenPress Privacy Policy
FriesenPress is wholly-owned by Friesens Corporation. We own and operate the FriesenPress is a wholly owned subsidiary of Friesens Corporation. As a professional publishing services provider, we take the privacy and security of your personal information and intellectual property very seriously.
We own and operate the website https://www.friesenpress.com/ and its associated domains. This privacy policy is intended to inform you about the information that is collected from you when you interact with FriesenPress online and over the telephone; how this information may be used and disclosed; how you can control the use and disclosure of your information; and how your information is protected. If you have any questions about this privacy policy, please contact our team at info@friesenpress.com.
All personal information that we collect is strictly used for the purposes of conducting business with you. Under no circumstances will we ever sell or rent your personal information to any third parties.
What information do you typically collect?
To fulfill your requests, process your orders, and communicate with you regarding our services, we collect specific personal information, including your name, email address, phone number, physical address, and payment details.
By providing your contact information to FriesenPress, you are opting in for electronic and phone communication as prescribed by Canadian Anti-Spam Legislation (CASL). You can opt out of promotional email communication at any time via email or by speaking to a FriesenPress representative on the phone. Please note that it may take 5-10 business days for your request to be fulfilled.
FriesenPress does not store or have access to card-holder information. All sensitive data is stored with our payment provider. They are an industry-leading certified PCI Service Provider Level 1, the most stringent level of certification for credit card processors.
Where am I required to leave personal information?
Personal information is required to fill out our publishing agreement and other service agreements on our websites (for example when requesting our Author's Guide), on forms that are used to carry out a service that you have purchased (such as our book marketing questionnaire), when purchasing books or other materials from our online bookstore, and when ordering books or other materials by phone or email.
Does FriesenPress record phone calls?
Yes – FriesenPress may record inbound and outbound phone calls for quality assurance, services improvement, and training purposes. All call recordings are securely stored as electronic copies and are automatically deleted after 90 days.
You will be notified of call recordings by automated announcement or by your conversation partner. You may choose to decline to have the call recorded by immediately stating your preference. You have the right to request the deletion of your call recordings and may do so by emailing us at info@friesenpress.com.
Are there any exceptions to this privacy policy?
Information that you submit to us for the purposes of promoting your book, yourself, or FriesenPress, such as book reviews, articles, interviews, testimonials, and so on, is excluded from this privacy policy due to its public nature. Also excluded is information required to be made public in the process of publishing your book. Examples are information submitted to obtain your book’s ISBN number, library cataloguing information, and any other information that will appear on the copyright page of your book, front matter, back matter, or on your book cover.
Do you ever share my personal information with others?
Only when in the course of our contractual duties, your information is required by one of our subcontractors or suppliers to deliver the product or service that you have purchased, or to process your payment for these products or services. Examples of subcontractors or suppliers are our credit card processor and our website hosting service.
How about information left in customer surveys?
We often conduct customer surveys to assess how we are doing in the performance of our duties. The information that we collect is strictly confidential and only used to improve our products and services. Participation in our surveys is voluntary.
Do you use browser “cookies”?
A cookie is a small file stored by your web browser when you visit our site. We use these files to allow you to login to your account and to provide you with added functionality, such as auto filling of data fields, or to temporarily store information so that you don’t have to retype it should you accidentally leave a web page with a form on it. We also use cookies to better learn how visitors navigate our web pages, so that we can make adjustments in order to enhance the overall website experience.
Do you store website data?
Our website captures certain parameters, including a visitor’s IP address and domain name to gather statistical information about the usage of our site (such as number of page hits, number of unique visitors, and traffic flow through our web pages). This information is used strictly to improve our website's functionality and we do not disclose this information to any third parties.
Is my personal information secure?
We take every precaution to safeguard your personal information. For example, we utilize the same safe encryption technology used by banks to secure online banking transactions. We utilize at-rest encryption and our servers are located in locked facilities and protected by firewalls and other sophisticated data and physical protection mechanisms.
Are you ever required to disclose my personal information?
Only in response to a legal requirement, such as a court order, police investigation, or fraud for illegal activities by a law enforcing agency or tax authorities, or as part of a defence against a legal claim.
What happens if there are changes in this privacy policy?
The use of this website and our products and services signify consent on your part to the terms of this policy. Should our privacy policy change in the future, we will post changes on this web page and update the date shown below.
(updated on 4/4/2025)
